Our Frequently
Asked Questions section was created to help you find
the information your looking for.
How do I request a
"fraud alert" be placed on my file?
What is a credit file
disclosure or a credit report?
Am I entitled to a
free credit report under state law?
How often can I request
a free credit report through this website?
Should I order all my credit reports at
one time or space them out over 12 months?
How else can I request my free annual
credit report?
How do I request a credit report by mail for a child under 13
years of age?
Where can I find information on
disputing or correcting information in my credit file?
How can I exclude my name from
nationwide consumer credit reporting company lists for
unsolicited credit and insurance offers?
What is a credit score?
How can I get my credit score?
How do I contact the Federal Trade
Commission (FTC)?
Where can I find out more about credit
reports, my rights as a consumer, the Fair Credit Reporting Act
and the FACT Act?
What about companies that claim they
can improve my credit report for a fee?
Where can I find out more about credit
repair?
Where can I find out more about
identity theft?
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Is it safe to provide my Social
Security Number when obtaining my credit report?
How can I learn more about guarding against internet fraud and
protecting my personal information?
How do I request a
"fraud alert" be placed on my file?
You have the right to ask that nationwide
consumer credit reporting companies place "fraud alerts" in your
file to let potential creditors and others know that you may be
a victim of identity theft. A fraud alert can make it more
difficult for someone to get credit in your name because it
tells creditors to follow certain procedures to protect you. It
also may delay your ability to obtain credit. You may place a
fraud alert in your file by calling just one of the three
nationwide consumer credit reporting companies. As soon as that
agency processes your fraud alert, it will notify the other two,
which then also must place fraud alerts in your file.
Equifax: 1-877-576-5734; www.equifax.com
Experian: 1-888-397-3742; www.experian.com/fraud
TransUnion: 1-800-680-7289; www.transunion.com
An initial fraud alert stays in your file for at least 90 days.
An extended alert stays in your file for seven years. To place
either of these alerts, a consumer credit reporting company will
require you to provide appropriate proof of your identity, which
may include your Social Security number. If you ask for an
extended alert, you will have to provide an identity theft
report. An identity theft report includes a copy of a report you
have filed with a federal, state, or local law enforcement
agency. For more detailed information about the identity theft
report, visit
www.consumer.gov/idtheft.
What is a credit file
disclosure or a credit report?
A credit file disclosure, commonly
called a credit report, provides you with all of the information
in your credit file maintained by a consumer reporting company
that could be provided by the consumer reporting company in a
consumer report about you to a third party, such as a lender. A
credit file disclosure also includes a record of everyone who
has received a consumer report about you from the consumer
reporting company within a certain period of time ("inquiries").
The credit file disclosure includes certain information that is
not included in a consumer report about you to a third party,
such as the inquiries of companies for pre-approved offers of
credit or insurance and account reviews, and any medical account
information which is suppressed for third party users of
consumer reports. You are entitled to receive a disclosure copy
of your credit file from a consumer reporting company under
Federal law and the laws of various states.
Am I entitled to a
free credit report under state law?
In addition to consumers who are eligible for a free credit
report through the Annual Credit Report Request Service;
consumers in some states are eligible for a free credit report
under state law. The following states have laws that make free
credit reports available to consumers: Colorado, Georgia, Maine,
Maryland, Massachusetts, New Jersey and Vermont.
How often can I request
a free credit report through this website?
You are entitled to receive one free credit report every 12
months from each of the nationwide consumer credit reporting
companies – Equifax, Experian and TransUnion. This free credit
report can be requested through this website.
Should I order all my credit reports at
one time or space them out over 12 months?
You are entitled to receive one free credit report every 12
months from each of the nationwide consumer credit reporting
companies. It is entirely your choice whether you order all
three credit reports at the same time or order one now and
others later. The advantage of ordering all three at the same
time is that you can compare them.
How else can I request my free annual
credit report?
If free credit reports are available in your state through the
Annual Credit Report Request Service, you can request a free
annual credit report by phone or mail and it will be mailed
within 15 days. However, you can receive a report immediately by
using this secure website. Click on this link to find
information on how to request a free annual credit report by
phone or mail. Hearing impaired consumers can access our TDD
service at 1-877-730-4104.
How do I request a credit report by mail for a child under 13
years of age?
The credit reporting agencies do not knowingly maintain credit
files on minor children. If you suspect that your minor child's
information has been used fraudulently, you should contact the
credit reporting agencies directly and report the illegal use of
your child's information to law enforcement. Please supply each
credit reporting agency with your child's complete name,
address, date of birth and a copy of the minor child's birth
certificate and social security card. Additionally, please
provide a copy of your driver's license or other
government-issued proof of your identity, which includes your
current address, and a current utility bill containing your
current address so the credit reporting agencies may promptly
respond to your request. The addresses for the credit reporting
agencies are listed below:
Equifax
P.O. Box 740256
Atlanta, Georgia 30374
Experian
P.O. Box 9532
Allen, Texas 75013
TransUnion
P.O. Box 6790
Fullerton, CA 92834
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Where can I find information on
disputing or correcting information in my credit file?
Please contact the nationwide consumer credit reporting company
that provided the credit report
Please visit
www.ftc.gov/credit
How can I exclude my name from
nationwide consumer credit reporting company lists for
unsolicited credit and insurance offers?
You may request that consumer credit reporting companies exclude
your name from lists for pre-approved, unsolicited credit and
insurance offers.
What is a credit score?
A credit score is a complex mathematical model that evaluates
many types of information in a credit file. A credit score is
used by a lender to help determine whether a person qualifies
for a particular credit card, loan, or service. Most credit
scores estimate the risk a company incurs by lending a person
money or providing them with a service –– specifically, the
likelihood that the person will make payments on time in the
next two to three years. Generally, the higher the score, the
less risk the person represents.
How can I get my credit score?
You can purchase a credit score by contacting one of the
nationwide consumer credit reporting companies.
How do I contact the Federal Trade
Commission (FTC)?
Federal Trade Commission
Consumer Response Center
Room 130
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
www.ftc.gov/credit
Where can I find out more about credit
reports, my rights as a consumer, the Fair Credit Reporting Act
and the FACT Act?
Please visit
www.ftc.gov/credit
What about companies that claim they
can improve my credit report for a fee?
The Federal Trade Commission (FTC) cautions consumers to be wary
of companies that make claims regarding credit repair. These
companies, commonly called credit clinics, don't do anything for
consumers that consumers cannot do for themselves at little or
no cost. Beware of any organization that offers to create a new
identity and credit file for you. The FTC and state attorneys
general have filed actions against those who pursue these
fraudulent practices. Here are some warning signs that the FTC
and others say consumers should look out for to determine if
they might be dealing with a credit clinic:
An organization that guarantees to remove late payments,
bankruptcies, or similar information from a credit report
An organization that charges a lot of money to repair credit
A company that asks the consumer to write to the credit
reporting company and repeatedly seek verification of the same
credit account information in the file, month after month, even
though the information has been determined to be correct
An organization that is reluctant to give out their address or
one that pushes you to make a decision immediately
For a helpful brochure about credit clinics, you can write to
the Federal Trade Commission, Sixth and Pennsylvania Avenues,
N.W., Washington, D.C. 20004 and request a brochure titled
"Credit Repair: Self Help May Be Best."
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Where can I find out more about credit
repair?
Please visit the Federal Trade Commission Credit Repair
information at http://www.ftc.gov/bcp/conline/pubs/credit/repair.htm
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Where can I find out more about
identity theft?
Please visit the Federal Trade Commission Identity Theft Center
at
http://www.consumer.gov/idtheft/
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Is it safe to provide my Social
Security Number when obtaining my credit report?
You must enter your Social Security Number to receive
a free credit report. The site’s security protocols and measures
are designed to protect the personally identifiable information
you provide from unauthorized access or alteration. As an added
security measure, you can choose to have your credit report
display no more than the last four digits of your Social
Security number.
How can I learn more about guarding against internet fraud and
protecting my personal information?
OnGuardOnline.gov provides practical tips from the federal
government and the technology industry to help you be on guard
against phishing and internet fraud, secure your computer, and
protect your personal information.
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